Website Terms & Conditions

1. TERMS
By accessing the website at https://www.onetouch-uk.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. USE LICENSE
2a. Permission is granted to temporarily download one copy of the materials (information or software) on Onetouch's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

2a-i. modify or copy the materials;

2a-ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

2a-iii. attempt to decompile or reverse engineer any software contained on Home Onetouch's website;

2a-iv. remove any copyright or other proprietary notations from the materials; or

2a-v. transfer the materials to another person or "mirror" the materials on any other server.

2b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Onetouch at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. DISCLAIMER
3a. The materials on Onetouch’s website are provided on an 'as is' basis. Onetouch makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

3b. Further, Onetouch does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. LIMITATIONS
In no event shall Onetouch or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Onetouch’s website, even if Onetouch or a Onetouch authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. ACCURACY OF MATERIALS
The materials appearing on Onetouch’s website could include technical, typographical, or photographic errors. Onetouch does not warrant that any of the materials on its website are accurate, complete or current. Onetouch may make changes to the materials contained on its website at any time without notice. However, Onetouch does not make any commitment to update the materials.

6. LINKS
Onetouch has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Home Onetouch of the site. Use of any such linked website is at the user's own risk.

7. MODIFICATIONS
Onetouch may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Service Terms & Conditions

1. SUPPLIERS
All components supplied by Home Onetouch must abide by the terms and conditions imposed by the suppliers including adhering to quality, delivery and installation support. All external components that wish to be returned must be returned to Home Onetouch in the same condition as when supplied and refunds will only be processed by Onetouch following the acceptance from the supplier of a refund. All charges incurred by Home Onetouch to process the return to the supplier will be deducted from the return value or passed onto the client if the value is greater than the return value.

2. COMPONENT WARRANTY
All devices supplied by Home Onetouch can be referred to but not restricted to 'goods', 'components', 'products'. Every component supplied by Home Onetouch comes with a valid warranty provided by the supplier or component developer. Onetouch pass on the direct warranty protocols and rights to the consumer including to provide it's best to ensure the supplier adheres to their warranty. Onetouch will not provide details of each components warranty to the end-user, however, on request can supply details of specific products and suppliers warranties. All components will be tested for general wear and tear on-site and will refuse acceptance of components enduring malpractice, resulting in the component's warranty becomes invalid.

3. INSTALLATION
Onetouch endeavours to perform the best installation possible and will seek the support of experts if required or upon customers request (E.G - Plumbers, Electricians) and will try our best to include the installation cost from third party companies within our initial quotation, however, due to the varying aspects of projects, projects may be subject to supplementary charges. Our installation specialists will do their best to work with third-party experts to ensure end-users are kept up to date with possible costs. At Onetouch, we will try our best to ensure all supplementary charges are processed through Onetouch, however, we are not subject to any infringement if a third-party supplier passes direct costs onto the end-users.

4. THIRD PARTY INSTALLATION
4a. Onetouch allows the option for clients to use their own supplied third-party installers, however, some elements of the current Terms and Conditions may become invalid and the decisions upon their validity lie with the directors of Onetouch whereby their decisions is final and non-negotiable.

4b. The client is responsible for making all the legally required checks of the supplied third-party installer as any issues or claims required will be liable to the third-party installer and Onetouch will not be responsible.

4c. Onetouch will be only responsible for supplying the products from their suppliers and ensuring that the high-standards from those suppliers products are passed onto the client.

4d. Supply of the components from Home Onetouch may come directly from the suppliers or be passed through Onetouch. Any verbal or written communication that leads to Onetouch arranging supply of components is deemed as confirmed and the client will be responsible for receiving the products. The client must inform Onetouch within 5 working days whether there is an issue with the supplied products and adhere to the returns sections (clause 17) within the Terms and Conditions.

4e. Onetouch is not liable for the quality of finishing or responsible for completing any aspect of the installation process unless outlined within your quotation formally agreed by yourself and a Onetouch employee, however, this commitment is superseded by a Onetouch directors decisions which is final.

4f. If the third-party installers are unable to complete an aspect of the installation and a Onetouch employee is required to action part of the installation, then this time will be chargeable to the client in the final invoice and will be outlined as ‘Installation Support’. Charges may vary subject to technical experience requirements.

4g. The third-party installers and the client are responsible for informing Onetouch of any changes required that have been noticed on-site. Following notification Onetouch will do their utmost to quickly resolve the situation, however, are not liable for any time delays encountered which may have financial repercussions.

5. INSTALLATION WARRANTY
Onetouch follow all supplier guidelines during installation to maintain supplier warranties.

5a. In supplementation to component warranties, Onetouch offer an installation warranty involving one ‘free of charge’ call-out of the professional installers to a faulty system. If the faulty system has occurred as a result of the end-user implementing malpractice of the system, a surcharge of £100 + VAT per call-out will be subject to the end-user. If you experience an issue with the system which is not included under your warranty, a surcharge will be passed onto the end-user which will be dependent on the scope of work required to fix the issue.

5b. The installation warranty will not be valid if a non-qualified and un-insured electrical professional has undertaken the installation. The installations require the electrical professional to be fully competent in the scope of work whilst possessing insurance and take responsibility for the installation which they complete.

6. CONSULTANCY VISITS
6a. Consultancy visits only apply when the customer is using a third-party installer who they approve to complete the installation. Onetouch does not take any responsibility for third-party installers which have not been vetted or checked for competency. Onetouch will aim to specify when quoted, the full definition of project site visits and the timeframe when these visits will take place during the installation process. If the consultancy visits are not specified during quoting or provided during written communications, then the consultancy visits will follow the standardised consultancy visit protocol (6b).

6b. The standard consultancy visit protocol will include 3 on-site visits which will occur prior to any installation and feature a review of the site, alongside the ability to meet with the third-party installer and ensure that the customer is satisfied with the future processes which have been outlined. The second visit will occur following completion of the first fix and receipt of the second payment (7b) the second visit will involve the delivery of the end-components whilst inspecting the first fix to ensure that the wiring has been completed to a satisfactory level and that all specified elements have been completed. This visit will also involve the consultant explaining to either the designated installer or the customer how to complete the end-component installation unless specified otherwise in the quote or written communication. The last standard consultancy visit will be following second fixing all components whereby the consultant will go through the property (preferably with the installer also on-site) to check satisfactory connections of the end-components. The consultant will then upload the configuration which has been developed off-site into the system and then amends the configuration on-site to the customer(s) preference. This visit should involve having the entire system active and also showing the customer how to use the system through automated processes and application use. If the system still requires updates or tweaks, as long as an internet connection is available, then this should be feasible to be completed off-site through remote system connection.

7. PAYMENTS
7a. Onetouch offer various payment solutions, whereby arrangements can be confirmed with the sales team. If an amendment is required or requested, approval is needed from a Onetouch director. If changes to the project are required during the installation from the initial quote, the end-user can request an amendment to the repayment duration. All payments are to be made to DAPA Solutions Ltd. DAPA Solutions Ltd is trading as Onetouch. All payment agreements must have adhered until approval by a director has been permitted, if the end-user fails to make an agreed payment for 2 consecutive months, Onetouch withhold the ability to contact a third party debt collection service to retrieve the payments.

7b. Onetouch offer 0% interest payment plans for specific customers with instalments ranging from a minimum of 2 instalments with the maximum payment instalment being at the discretion of the directors.

8. REMOTE ACCESS
Onetouch reserve the right to access an end-users system configuration through remote access at any time. Onetouch do not require to supply a reason behind accessing the information, whereby checks will be completed to ensure the functionality of the system meets Onetouch standards. In the event Onetouch discover that a software update is available for components, Onetouch will automatically approve the update to maintain the performance of the system, this may result in the system reporting errors during download and installation, however, the end-user will be able to wait for the system to reboot to regular functionality.

9. COPYRIGHT
Onetouch reserves the right to label all products, configuration and designs under copyright laws. Any infringement or manipulation will result in Onetouch reporting the party to the relevant authorities.

10. THIRD PARTY CONTRACTORS
10a. Component installation might require a professional and qualified third party person/entity to assist Onetouch. By confirming to work on a Onetouch project through written, verbal and/or any other form of communication to approve the support/work requirements, the third party agrees to the terms and conditions of Onetouch.

10b. Any third party contractor is unable to offer and use knowledge of a Onetouch system or become a direct competitor of our services within 12 months commencing from the day of the agreement.

11. END-USER AGREEMENT
End-users are bound by the service terms and conditions when they agree to a project with a Onetouch representative. Agreement of services can be initial down-payment or a signature of a quotation which includes the scope of work agreed.

12. CANCELLATION RIGHTS
All end-users are provided with the ability to cancel a Onetouch service without contradicting points 10a - 11c.

12a. Cancellation can be implemented prior to installation following correspondence to the customer support team (support@onetouch.co.uk), the customer support team withhold the right to provide a response within 2 working days from receiving the cancellation request. All cancellations require the approval of a director and all transactions prior to the cancellation may be non-refundable and subject to director discretion.

12b. If a specific component is discovered to be faulty, it is the responsibility of the end-user to return the component to Onetouch via post. It is the responsibility of the end-user to pay for the return postage and ensure their arrival (proof of delivery required). All returns have to be made within 30 days of stating your intention to return the faulty component. A refund or replacement for the goods will be processed within 14 days of receipt of the goods. Failure to comply with the previous may result in a processing fee of £15 per item being charged.

12c. Cancellation during installation will incur a surcharge for a Onetouch representative to remove the installed components and any payment already submitted with be non-refundable. All components will be subject to wear and tear testing following removal to ensure functionality if any component is deemed unfit for return, the component cost will be added to the final surcharge for the end-user.

12d. Onetouch reserve the rights to stop a project with a customer if the customer fails to act accordingly with any Onetouch employee. Actions which will cause a project to cease with immediate effect are without limitation to verbal and physical abuse, aggressive behaviour or improper conduct. Failure to meet the reasonable levels of interaction could result in immediate cancellation of the project and Onetouch reserve the right to invoice the customer for all completed work, which will be taken with the same severity as all other payments highlighted in clause 7a.

13. COMMENCED PROJECT AMENDMENTS
13a. Once a project is commenced - Amendments may be made to add additional components whilst also being able to remove elements. Amendments of changes must be notified to a member of the Onetouch team in writing, if verbal notification is provided, then Onetouch reserve the right to:

Submit a written request for confirmation via email

Obtain a customer signature alongside the information

13b. If an amendment is contested by the customer, the decision regarding further action is at the discretion of the Onetouch directors, who will decide the final outcome. The issue must be raised following the correct complaints procedure outlined in clause 15a.

13c. If an amendment has been requested during the payment plan, then Onetouch have the ability to either spread the cost between the remaining instalments or submit the additions solely onto the final payment once the project has been completed.

13d. If an amendment is to remove a component which has already been supplied, then the component must adhere to the warranty (clause 2) and returns policy (clause 17).

14. CORRESPONDENCE
Correspondence refers to any verbal or written communication between the customer and any Onetouch employee.

14a. Correspondence which results in project amendments or discussion of project scope should be followed by written request and confirmation. Any verbal correspondence may lead to incorrect processing or incur charges for components incorrectly discussed.

14b. Onetouch encourage all employees to confirm verbal correspondence in writing via email in case clause 12 or clause 15 is activated.

15. COMPLAINTS
All complaints regarding a Onetouch employee/representative, component or service provided are taken with high severity and anonymity.

15a. All complaints must be submitted in writing ONLY to our technical director for review to complaints@onetouch.co.uk. All verbal complaints will not be able to be processed with the correct party.

15b. We will aim to respond to all initial complaints within 3 - 5 working days.

15c. We reserve the right to trace through all employee correspondence to check factual details regarding the complaint.

15d. All complaint correspondence will be managed over email for discrepancy and recordings of all communication between both parties.

15e. Onetouch aim to resolve the complaint swiftly, however, if a complaint is on-going, Onetouch reserve the right to pause all aspects on-going with the customer project whilst the complaint is being dealt with to prevent any malpractice being undertaken or exploitation of work prior to cancellation.

15f. All outcomes decided by the technical director will be final.

16. DELIVERY
Based upon the individual requirements of each project, some components may be required to be delivered directly from our suppliers to the project, however, Onetouch will aim to deliver all components during consultations.

16a. All deliveries by a Onetouch consultant should feature a signature indicating that all components have been received, at which point the customer then takes over responsibility for the safety and secure storage of the components. Failure to adhere to this will mean additional components will be ordered at the expense of the customer and be invoiced separately from all other payments. If the delivery does not feature a signature request, then acceptance of the agreed terms and conditions is implemented by allowing the consultant to leave the components with the customer or installer present.

16b. Some projects may require components to be delivered directly from our suppliers and acceptance of delivery will be following the supplier's terms and conditions. If an issue with delivery has occurs, then all customers are encouraged to lodge a complaint with Onetouch who can speak to the supplier directly on your behalf, however, Onetouch must abide by the supplier's resolution. Onetouch is not responsible for the loss of components during transportation or delivery.

17. RETURNS POLICY
All component returns must be submitted to Onetouch within 7 working days of receiving the delivery. The return must be approved by the sales team member who is dealing with the project and they will make a decision regarding the return. All returning products must receive a confirmation by Onetouch prior to being arranged for collection or delivered to Onetouch. All charges incurred during returning the component to Onetouch is at the cost to the customer and reimbursement will be considered if written correspondence is provided by the sales team member. If a component is being returned due to being faulty or broken prior to installation and meets the criteria of the warranty, then the component will be replaced with a working component. If a component is being returned due to being excessive to the project, then the decision of return must abide by clauses 2 and 16.

18. ON-GOING SUPPORT PACKAGES
Onetouch offer on-going support packages to existing Onetouch customers including system repair/maintenance (18c), reconfiguration (18d), system updates (18e) and site visits (18f).

18a. The cost of on-going support packages will remain the same throughout the quoted parties unless notification of a change is provided by Onetouch with reasonable notice. Alongside the consistency of the package pricing, the duration of the package will automatically renew unless sufficient notice is provided (clause 18g).

18b. Remote support - Once contacted Onetouch may be able to access the system remotely and the support charges will be at the discretion of an initial quote from the consultant prior to access.

18c. Repair/maintenance - All repairs and maintenance within the first year are covered by the Onetouch guarantee of free consultation to meet the previously agreed specification. Additional services on top of the previously agreed specification will trigger other on-going support packages and may incur a charge.

18d. Reconfiguration - Each project will be dependent on the scope of the work that’s being requested to be reconfigured that's outside of the original scope of work. This should be subject to additional charges.

18e. System updates - Contracted period updates will be performed by a Onetouch consultant remotely unless specified during package confirmation. Onetouch will do their utmost to provide feedback and update via email following the scheduled system update.

18f. Site visits - Additional site visits will be arranged through a Onetouch sales team member for a consultant to visit the project site. If the site visit is to diagnose an issue that has occurred outside the initial scope of work, then any additional work will be invoiced in supplementation to the site visit charge.

18g. Package cancellation notice - Onetouch refrain the right to renew all agreed on-going support packages unless a fixed term agreement is in place, otherwise, it is the responsibility of the customer to provide Onetouch with notice of cancellation either over the phone or email without reason. 30 days notice must be given unless a breach of the agreement is identified and if so, then the agreement with being immediately void.

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